Support

How can we help?

Questions before you buy, help with a license, or a problem on the floor. Reach the right person below.

Sales and demos

See RungParse on one of your own exports, get a quote for a site license, or ask which edition fits.

Email address coming soon

Product support

Something not tracing the way you expect? Send the version number from Help → About and what you were looking at.

Email address coming soon

Licensing

Lost a key, moving to a new laptop, or need more seats? We'll sort it out.

Email address coming soon

Billing and renewals

Update your card, download invoices, or change or cancel a yearly renewal. Sign in with the email you bought with.

Manage billing

Getting started

Activating your license

Activation happens on the laptop itself. It never needs internet.

  1. Download the installerUse the link on your order page or in your confirmation email. Copy it to the plant laptop by USB if needed.
  2. Run itChoose what to install and where. Windows 10 or 11, 64-bit.
  3. Enter your serial number and product keyOn the installer's last step, or later under Help → License. Each computer uses its own pair.